Privacy Policy
Flo-Right Guttering & Drainage
trading as Flo-Right Guttering & Drainage
registered at 275 Gateshead Road, Hertford, Hertfordshire, WD6 5LZ
Type Of Information We Collect
We typically collect the following types of information:
- Personal Information: This includes your name, address (property or site address), contact details, email address, telephone number, and any other information you voluntarily provide when requesting guttering, drainage, repair, or maintenance services, or via contact or quote forms on our website.
- Usage Information: We may also collect non-personal information about your use of our website and services, including IP addresses, browser type, and device information
How we receive information about you
We receive your Personal Information from various sources, this personal information we process is provided to us directly by you for one of the following reasons:
- When you voluntarily provide your personal details to request or schedule guttering, drainage, cleaning, or maintenance services.
- When you use or access our Site in connection with your use of our services
- From third party providers, services and public registers (for example, traffic analytics vendors)
- From call tracking providers (recorded calls) via Media Hawk or Call Tracking Metrics (CTM)
Why We Collect Personal Information
We use the information that you have given us in order to provide our plumbing & drainage services to you, the ‘data subject’, as follows:
- To arrange, schedule, and deliver guttering, drainage, and cleaning services.
- To prepare quotations, invoices, and service reports.
- To comply with relevant safety, environmental, or regulatory requirements for drainage and waste management.
- To maintain records of service history, maintenance schedules, and compliance certificates.
- To communicate with you about your job progress, follow-up visits, or future maintenance work.
- To process payments and manage accounts and accounting records.
- To respond to your enquiries, provide customer support, or manage complaints.
- To send you updates, service reminders, or promotional offers (where consent has been provided).
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- We have a contractual obligation
- We have a legal obligation
- We have a vital interest
- We need it to perform a public task
- We have a legitimate interest
- Consent
How We Process Your Information
We process the information collected for the following purposes:
- Providing Services: To provide services and communicate with you about your requests
- Improving Our Services: To analyse usage data and improve the range and quality of our services and our website
- Marketing: We may send you promotional materials, offers and updates about our services
Data Security
We take reasonable and responsible measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that any method of transmission over the internet or electronic storage is not entirely secure.
Data Retention
We will retain your personal information for 6 years provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
- Job sheets, inspection reports and customer records: retained for 6 years for audit, warranty, and record-keeping purposes.
- Regulatory compliance documents, maintenance / drainage inspection certificates, warranty documentation: retained for 10 years, where required by regulatory or warranty requirements.
We will then dispose your information by securely shredding physical documents and permanently deleting electronic files
Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
How we store your personal information
- Your information is securely stored in a filing cabinet in a locked office, accessible only by authorised personnel.
- Electronic records are stored on password-protected and encrypted systems, backed up via reputable UK-based cloud or secure server providers that comply with GDPR.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with our trusted service providers who assist us in delivering our services, however they have an obligation to always maintain the confidentiality of your information.
We may share this information with:
- enter organisations or individuals here
- Payment processors or accounting software providers.
- Website hosting / IT support providers.
- Subcontractors or inspection engineers for drainage or plumbing works.
- Call tracking or analytics providers, if used.
Why we may share this information:
-
- To process bookings, payments and invoices.
- To coordinate inspections, repairs, or maintenance visits.
- To comply with regulatory or warranty maintenance requirements.
- To respond to lawful requests or compliance audits.
Your Choices
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at: 275 Gateshead Road, Hertford, Hertfordshire, WD6 5LZ
Changes to this Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flo-Right Guttering & Drainage
Office: 07872 620877
Mobile: 07872 620877
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Flo-Right Guttering & Drainage
Office: 07872 620877
Mobile: 07872 620877
If you are unhappy with how we have used your data or responded to your query, you can also complain to the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
